Terms & conditions

1. General Information

These Terms and Conditions govern all bookings for swimming lessons provided by Ben Robinson (“the Instructor”, “I”, “me”, or “my”).
By booking a lesson, the client (“you”) agrees to these terms.

2. Booking and Payment

All lessons must be booked online through my booking system.

Full payment is required at the time of booking to secure your lesson slot.

Lessons are not confirmed until payment has been received in full.

Prices for lessons are clearly displayed at the time of booking and may be subject to change.

3. Cancellations and Rescheduling

I understand that sometimes plans change. My cancellation policy is designed to be fair while ensuring I can manage my schedule effectively.

More than 48 hours’ notice:
You may reschedule your lesson to another mutually convenient time at no cost.
No refunds are issued, but the booking can be transferred to a future date.

Between 24 and 48 hours’ notice:
50% of the lesson fee can be credited toward a future lesson.
The remaining 50% will be retained to cover lost time and administration costs.

Less than 24 hours’ notice or no-show:
The full lesson fee is forfeited. No refund, credit, or rescheduling will be available.

Cancellations must be made by email or text message to be valid.

In exceptional circumstances (e.g., illness or emergency), I may, at my discretion, offer a credit or reschedule.

4. Instructor Cancellations

If I need to cancel or postpone a lesson (e.g., due to illness, pool closure, or weather), you will be offered:

A rescheduled lesson at a mutually convenient time; or

A full credit toward a future lesson.

I will always give as much notice as possible.

5. Safety and Conduct

All swimmers must follow pool safety rules and any instructions I provide.

I reserve the right to end a lesson early or refuse participation if a swimmer’s behaviour is unsafe or disruptive.

Parents/guardians must remain on-site (for children’s lessons) unless otherwise agreed.

Swimmers should not attend lessons if suffering from illness, infectious conditions, or open wounds.

6. Health and Fitness

You are responsible for ensuring that you (or your child) are physically fit to participate in swimming lessons.

Any medical conditions or special requirements must be disclosed at the time of booking or before the first lesson.

I accept no liability for injury or illness arising from undisclosed medical conditions.

7. Liability

While every effort is made to ensure safety, participation in swimming lessons is at your own risk.

I am not liable for loss, damage, or injury to persons or property, except where caused by proven negligence.

Personal belongings should be kept safe; I cannot accept responsibility for lost or stolen items.

8. Lesson Timing and Attendance

Please arrive at least 5 minutes before your lesson time, ready to swim.

Lessons will start and finish promptly. Missed time due to late arrival cannot be made up or refunded.

9. Photography and Privacy

No photography or video recording is permitted during lessons without prior consent.

Personal data collected during booking will be used solely for managing lessons and communication in line with my Privacy Policy.

10. Agreement

By booking and paying for a swimming lesson with Ben Robinson, you confirm that you have read, understood, and agreed to these Terms and Conditions.